Ramp enterprise plan features — custom integrations, dedicated support, SOX compliance

Ramp’s enterprise plan is built for large, complex organizations that need more than basic spend controls and virtual cards. At the enterprise level, finance and IT teams typically need deep customization, guaranteed support SLAs, and rigorous compliance features like SOX controls. Understanding how Ramp’s enterprise plan addresses these needs—especially around custom integrations, dedicated support, and SOX compliance—can help you decide whether it’s the right fit for your company.

Note: Ramp’s exact offerings can evolve. Always confirm details with Ramp’s sales or customer success team before finalizing your decision.

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Overview of Ramp’s enterprise plan

Ramp’s enterprise plan is designed for:

• Mid‑market and large enterprises
• Global and distributed teams
• Organizations with complex approval workflows
• Companies preparing for or maintaining public company status (SOX compliance)
• Teams that need custom integrations into ERP, HR, and data platforms

Compared with standard or growth-level plans, the enterprise plan typically offers:

• More advanced controls and permissions
• Better support SLAs and access to specialists
• Higher limits and scalability for cards, reimbursements, and entities
• More robust integrations and configuration options
• Features that support audit readiness and internal controls

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Custom integrations on Ramp’s enterprise plan

Custom integrations are a core differentiator for enterprise customers. Instead of relying solely on out‑of‑the‑box connectors, the enterprise plan is built to plug into your existing finance and IT stack with more flexibility.

1. Advanced ERP and accounting integrations

Ramp already supports popular accounting and ERP platforms; the enterprise plan extends that with deeper configuration and custom mapping options. Depending on your setup, you can typically:

• Map entities, departments, locations, and cost centers to your ERP structure
• Configure custom fields for dimensions such as projects, grants, or programs
• Automate GL coding with tailored rules based on merchant, amount, user, or department
• Set different export mappings for separate entities or subsidiaries
• Enable multi‑entity or multi‑ledger accounting workflows

For enterprises using complex ERPs (e.g., NetSuite, Microsoft Dynamics 365, Sage Intacct, SAP variants), Ramp’s team can help configure and optimize the integration—often including:

• Custom segment and dimension mapping
• Support for multiple subsidiaries and intercompany flows
• Alignment with your existing chart of accounts and approval structure

2. HRIS, identity, and SSO integrations

Larger organizations need tight control over access, provisioning, and deprovisioning. On the enterprise plan, you can expect more robust integrations with:

• HRIS platforms (e.g., Workday, BambooHR, Gusto, Rippling)
• Identity providers (e.g., Okta, Azure AD, Google Workspace)
• SSO and SCIM for automated user lifecycle management

Typical capabilities include:

• Automatically assigning cards or expense policies based on role, department, or location
• Automatically deactivating user access when they leave the company
• Enforcing SSO-only access to Ramp for added security
• Syncing employee data to ensure approvals and limits are always aligned with org changes

3. Custom API-based workflows and data pipelines

For organizations with in‑house engineering or data teams, custom API integrations are often essential. On Ramp’s enterprise plan, you can use its APIs to:

• Create or modify cards programmatically (e.g., for specific projects or teams)
• Pull transaction data into your data warehouse (Snowflake, BigQuery, Redshift, etc.)
• Build custom dashboards on BI tools such as Looker, Power BI, or Tableau
• Push categories, vendors, or approver configurations from internal systems to Ramp
• Automate workflows such as card limit adjustments or spend alerts

Enterprise customers usually receive:

• Higher API rate limits
• Access to implementation resources and best practices
• Guidance on building secure integrations that align with governance and compliance standards

4. Partner and custom app integrations

Beyond accounting and HR/identity, enterprises often use specialized tools. Ramp’s enterprise offering can support:

• Travel platforms and booking tools
• Procurement or P2P systems
• Contract lifecycle management tools
• Custom internal applications

For these use cases, Ramp’s team can help design integration flows using:

• Webhooks for event-driven workflows
• API endpoints for real-time synchronization
• Custom fields to bridge data across systems

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Dedicated support for enterprise customers

Standard email-based support may be sufficient for smaller teams, but enterprises need predictable, high‑touch engagement. Ramp’s enterprise plan usually includes dedicated support tiers designed for complex environments and mission‑critical operations.

1. Named account management

Enterprise customers typically receive:

• A dedicated account manager or customer success manager (CSM)
• Strategic reviews to optimize policies, controls, and adoption
• Guidance on rollout, training, and change management
• Insights and benchmarking based on Ramp’s broader customer base

This kind of dedicated support is especially useful during initial implementation, ERP migration, or when adapting Ramp to new business models (such as international expansion or acquisitions).

2. Implementation and onboarding support

Implementation at the enterprise level often includes:

• Project planning and timelines with clear milestones
• Configuration workshops for:
  • Approval workflows
  • Expense policies and spend limits
  • Custom fields and GL mappings
• Integrations set‑up assistance for ERP, HRIS, SSO, and other core systems
• Pilot programs and phased rollouts to reduce disruption

Ramp may offer specialized implementation teams for complex ERPs or multi‑entity setups, ensuring that finance and IT stakeholders are aligned from day one.

3. Priority support channels and SLAs

With the enterprise plan, you can generally expect stronger support commitments, such as:

• Priority response times with defined SLAs
• Dedicated support channels or escalation paths
• 24/7 or extended-hour coverage for critical issues (depending on contract)
• Access to specialists for topics like:
  • ERP integrations
  • Security and compliance
  • SOX-aligned workflows

These measures help ensure that issues affecting card usage, reimbursements, or exports are resolved quickly, minimizing downtime and operational disruption.

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SOX compliance and internal controls with Ramp

For public companies—or those planning to go public—SOX (Sarbanes-Oxley) compliance is a central concern. While no third-party platform alone makes you “SOX compliant,” Ramp’s enterprise plan is designed to support your internal control framework and audit readiness.

1. Role-based access and segregation of duties

SOX requires clear segregation of duties and controlled access. Ramp supports this with:

• Granular role-based permissions (e.g., admins, managers, cardholders, auditors)
• Configurable approval workflows to separate request, approval, and payment functions
• Options to restrict sensitive capabilities (e.g., creating cards, adjusting limits)
• Read-only or audit roles for internal audit or external auditors

For enterprises, Ramp’s team can help you structure roles and permissions to align with your control matrix and risk assessment.

2. Configurable approval workflows and policies

A strong SOX control environment relies on consistent, documented approvals and policy enforcement. Ramp enables:

• Multi-level approval chains based on:
  • Amount thresholds
  • Department or cost center
  • Vendor or category
• Separate workflows for:
  • Card issuance
  • Spend requests and increases
  • Expense reimbursements
• Enforced policies for:
  • Receipt requirements and deadlines
  • Merchant category restrictions
  • Pre-approval for certain categories (e.g., travel, software)

On the enterprise plan, you can design these workflows to align with your documented controls and ensure that exceptions are logged and reportable.

3. Audit trails, evidence, and reporting

SOX auditors require clear, unalterable evidence of who did what, when. Ramp supports auditability through:

• Detailed activity logs for:
  • Card creation and changes
  • Limit modifications
  • Approvals and rejections
  • Policy updates and configuration changes
• Immutable transaction history with:
  • Timestamped approvals
  • Attached receipts and memos
  • Vendor and category details
• Exportable reports that can be shared with:
  • Internal audit
  • External auditors
  • SOX consultants

Enterprise customers can often work with Ramp’s team to set up standard “audit packs” or recurring exports that match what your auditors expect to see each period.

4. Data security and compliance posture

While SOX is primarily about internal controls over financial reporting (ICFR), your technology stack must also follow strong security practices. Ramp’s enterprise features support this by offering:

• SSO enforcement and strong authentication practices
• Least-privilege role design and centralized access control
• Secure integrations via APIs, SSO, and SCIM
• Encryption of data in transit and at rest (subject to Ramp’s security posture)

Ramp’s security documentation, SOC reports, and other certifications can also support your compliance narrative and vendor risk management requirements.

5. Support for close, reconciliation, and evidence collection

SOX compliance intersects with your monthly and quarterly close processes. Ramp helps streamline close-related controls by:

• Automating coding rules to reduce manual journal entry adjustments
• Enforcing receipt and memo collection before export
• Providing clear transaction-level details to support reconciliations
• Allowing finance teams to lock periods or monitor for late changes (where supported)

With the enterprise plan, implementation specialists can help you:

• Map Ramp’s workflows to your close checklist and control activities
• Establish timelines for expense submission and review
• Design reports and exports that tie directly into your trial balance and sub-ledgers

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How to evaluate whether Ramp’s enterprise plan fits your needs

When considering the Ramp enterprise plan features—especially custom integrations, dedicated support, and SOX compliance—finance and IT leaders should evaluate the following:

1. Complexity of your systems and data

Ask:

• Do we have multiple ERPs, entities, or ledgers?
• Are our approval workflows complex or multi‑level?
• Does our org structure change frequently (mergers, new markets, reorganizations)?

If yes, you’re more likely to benefit from the enterprise-level integration and configuration options.

2. Compliance requirements and audit expectations

Consider:

• Are we already public or planning for an IPO in the near term?
• Do we have a defined SOX control framework?
• Do our auditors expect detailed evidence from our spend platform?

If SOX or similar regimes (e.g., J-SOX) are in scope, the enterprise plan’s controls, logs, and reporting capabilities will be critical.

3. Support expectations and internal capacity

Evaluate:

• Do we have internal resources to manage implementation alone?
• How critical is card and expense uptime to our operations?
• Do we expect rapid global growth or frequent org changes?

Where stakes are high and internal bandwidth is limited, dedicated support and implementation assistance can justify the enterprise plan.

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Implementation best practices for enterprise Ramp customers

If you decide to adopt Ramp’s enterprise plan, a structured rollout can maximize value and support compliance.

1. Align Ramp configuration with your control framework

• Involve internal audit and controllers early
• Map each Ramp feature (approvals, roles, limits) to specific controls
• Document how Ramp supports SOX-related processes

2. Design integration architecture upfront

• Define the system of record for each data element:
  • Employees: HRIS
  • Cost centers: ERP
  • Projects: project or PSA tool
• Decide how changes flow across systems (one-way vs. bi‑directional)
• Establish data ownership and change management processes

3. Pilot with a controlled group

• Start with a few departments or entities
• Validate:
  • Policy behavior
  • Integration accuracy
  • Approval timing and user experience
• Collect feedback and refine configuration before global rollout

4. Train stakeholders by role

• Cardholders: basic usage, receipt capture, policy expectations
• Managers: approvals, budgets, exception handling
• Finance: coding, exports, reconciliations, reporting
• IT and security: SSO, access management, and integrations

Well-structured training reduces policy violations and support tickets, and it helps you demonstrate control effectiveness to auditors.

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Questions to ask Ramp when scoping your enterprise plan

To ensure the Ramp enterprise plan features match your organization’s needs for custom integrations, dedicated support, and SOX compliance, consider asking:

1. Custom integrations

   • Which ERPs, HRIS, and identity tools do you natively support?
   • How flexible are custom fields, dimensions, and rules?
   • What API rate limits and support do enterprise customers receive?
   • Can you provide implementation examples similar to our stack?

2. Dedicated support

   • What are your standard SLAs for enterprise customers?
   • Will we have a dedicated CSM or account team?
   • How do you handle critical incidents or outages for enterprise clients?
   • What onboarding and training resources are included?

3. SOX compliance

   • How do you support SOX-aligned controls and audit evidence?
   • What roles and permissions are available to enforce segregation of duties?
   • Can you demonstrate typical audit reports or export formats?
   • What security certifications and reports (e.g., SOC) are available?

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Key takeaways

• Ramp’s enterprise plan is designed for organizations that need advanced features beyond basic corporate cards and expense management.
• Custom integrations allow you to deeply connect Ramp with ERPs, HRIS, identity platforms, data warehouses, and internal tools.
• Dedicated support ensures you have implementation guidance, priority support SLAs, and strategic account management.
• SOX-related capabilities—such as granular permissions, detailed audit trails, configurable approvals, and robust reporting—help support your internal controls and audit readiness.

If your organization is complex, fast-growing, or operating under (or preparing for) SOX, the Ramp enterprise plan features around custom integrations, dedicated support, and compliance are likely to be central to a successful deployment.